General Terms and Conditions

JH Internet GmbH / VENDY1 – Last updated: 21 July 2026

Contracting Party

JH Internet GmbH

Oskar-von-Miller-Str. 5, 92507 Nabburg, Germany

Phone: +49 160 97959441 - Email: info@vendy1.de

Register Court: Amtsgericht Amberg · Registration Number: HRB 5915

Managing Director: Johannes Höcherl

VAT Identification Number: DE308892835

WEEE Reg. No.: DE 65703042

Hereinafter referred to as "Seller", "we" or "us".

1. Scope of Application

1.1 These General Terms and Conditions apply to all contracts for goods, vending machines, spare parts, accessories, digital content, services and other deliverables concluded between the customer and JH Internet GmbH.

1.2 These Terms apply regardless of whether the contract is concluded via the online shop, by email, by telephone, via WhatsApp, via a contact form, via social media, in person, via an offer, via an invoice or by any other means, provided they have been effectively incorporated into the contract.

1.3 Deviating, conflicting or supplementary general terms and conditions of the customer shall not become part of the contract unless we expressly consent to their applicability in text form.

1.4 Individual agreements, offers, order confirmations, invoices or other special arrangements confirmed in text form shall take precedence over these Terms insofar as they expressly deviate from these Terms.

2. Entrepreneur Status, No Sales to Consumers

2.1 Our offers, in particular in the areas of vending machines, vending accessories, spare parts, leasing, hire purchase, financing and commercial vending solutions, are directed exclusively at entrepreneurs within the meaning of Section 14 BGB.

2.2 An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

2.3 By placing an order, the customer expressly confirms via the mandatory field provided ("I am acting as a business customer") that they are acting as an entrepreneur and are concluding the contract within the scope of their commercial or independent professional activity. Details such as company name, business email address, business address or VAT identification number may be taken into account as indicators.

2.4 A statutory right of withdrawal or return, as may be available to consumers in distance selling, does not exist in contracts with entrepreneurs. Orders placed, purchases and pre-orders are binding.

2.5 If a customer, contrary to their confirmation, is in fact acting as a consumer, they are obliged to inform us of this in text form before placing their order. If this notification is not made, we may rely on the confirmation given by the customer that they are acting as an entrepreneur.

2.6 We reserve the right to reject orders, cancel them or execute them only against advance payment if there are indications that the customer is not acting as an entrepreneur or has provided inaccurate information regarding their entrepreneur status.

2.7 Insofar as mandatory consumer rights are nevertheless applicable in individual cases, these shall remain unaffected. In such exceptional cases, the statutory consumer regulations and our separately provided cancellation policy shall additionally apply.

3. Conclusion of Contract in the Online Shop

3.1 The products, descriptions, technical specifications, images, prices and delivery times displayed in the online shop do not constitute a binding offer, but rather a non-binding invitation to the customer to submit a binding offer.

3.2 Product images displayed in the online shop, in offers, catalogues, social media, brochures or other representations are for illustrative purposes only and may differ from the actual product delivered, in particular with regard to colour, features, accessories, dimensions, display representation or configuration details. The scope of delivery is determined by the respective product description including the technical specifications listed therein. Manufacturer-related changes to design, features and technical details are reserved, provided they do not materially affect the functionality or the contractually agreed scope of delivery.

3.3 The customer may add products to the shopping cart and place an order through the ordering process. Before placing the order, the customer may review and change their entries or cancel the ordering process.

3.4 By clicking the button "order with obligation to pay" or a comparable button, the customer submits a binding offer to conclude a contract for the goods or services in the shopping cart. The customer is bound by their offer.

3.5 The contract is concluded upon receipt of our order confirmation by the customer. The order confirmation may also be sent automatically by email immediately after the order is placed; an email designated as "order confirmation" constitutes acceptance of the offer. The receipt of this order confirmation by the customer is decisive for the conclusion of the contract.

3.6 Regardless of the foregoing, we may also accept the customer's offer within five working days by

a) sending the customer an invoice,

b) requesting the customer to make payment,

c) dispatching or delivering the goods, or

d) commencing processing, procurement, customisation or production of the goods.

3.7 If payment is made via an instant payment method, in particular PayPal, Klarna, Stripe, credit card, instant bank transfer or a comparable payment method, the contract may be concluded upon successful payment authorisation or payment confirmation.

3.8 We are entitled to withdraw from a concluded contract if one of the following objective reasons exists: (a) the goods are not or not timely available despite proper and congruent procurement (Section 10.3); (b) an agreed down payment is not received even within a reasonable grace period set by us; (c) the order confirmation or the underlying offer is based on an obvious error or a typographical, printing, price or calculation error; or (d) a required credit check produces a negative result and the chosen payment method requires advance performance by the Seller. Payments already made shall be refunded without delay in such cases; the customer shall have no further claims insofar as we are not responsible for the reason for withdrawal.

3.9 For orders requiring a down payment, processing, procurement, customisation or production of the goods shall commence only upon full receipt of the agreed down payment. Until receipt of the down payment, we are not obliged to procure, produce or deliver; the customer shall have no claims arising from this. A fixed date for the down payment is not agreed unless expressly stated otherwise. If the customer pays the down payment later, the start of production and delivery shall be postponed accordingly (Section 7.4).

3.10 A mere receipt confirmation generated immediately after the order is submitted, which is not designated as an order confirmation, merely documents receipt of the order and does not constitute acceptance. We further reserve the right to reject orders without stating reasons or to execute them only against advance payment.

4. Conclusion of Contract Outside the Online Shop

4.1 Offers, price lists, product information, social media representations, catalogues, brochures, advisory statements and other product representations outside the online shop are non-binding unless they are expressly designated as a binding offer.

4.2 A contract outside the online shop is concluded when the customer places a binding order and we accept that order.

4.3 A binding order exists in particular when the customer

a) expressly accepts an offer,

b) confirms the purchase by email, telephone, WhatsApp or other text form,

c) requests us to issue an invoice,

d) confirms an order confirmation,

e) makes a down payment,

f) confirms delivery, or

g) otherwise clearly declares their intention to purchase the goods or services.

4.4 Expressions such as "Yes, I'll take it", "Please send invoice", "please order", "please reserve", "please produce", "we commission you" or equivalent statements may constitute a binding order.

4.5 Amendments, additions and side agreements are only binding if confirmed by us in text form.

4.6 We are entitled to adjust or revoke offers, price quotations, availability or delivery commitments as long as no binding order confirmation, invoice, payment request or other contract acceptance has been issued.

5. Contract Language, Contract Text Storage and Communication

5.1 The German language is available for the conclusion of the contract.

5.2 Communication and order processing are generally carried out by email and via automated order processing.

5.3 The customer must ensure that the email address provided is correct and that our emails can be received. This applies in particular when using spam filters.

5.4 The contract text is stored by us after conclusion of the contract and is generally transmitted to the customer by email or in other text form. If the customer has set up a customer account, order data may be viewed in the customer account where applicable.

6. Prices, Shipping Costs and Payment Terms

6.1 Unless expressly stated otherwise, our prices for entrepreneurs are net prices plus statutory VAT and plus delivery, shipping, packaging, freight and other ancillary costs. The relevant presentation in the offer, online shop, shopping cart, order confirmation or invoice shall be authoritative.

6.2 Delivery and shipping costs are shown separately unless expressly included in the price. Available payment methods are communicated in the online shop, offer or invoice. Shipping and freight costs stated during the ordering process or in the offer are estimates and may vary depending on shipping destination, freight class, weight, bulkiness or freight surcharge; only the shipping costs shown in the order confirmation or invoice are binding.

6.3 Unless otherwise agreed, the invoice amount is due immediately upon receipt of the invoice without deduction. For advance payment, payment is due immediately upon conclusion of the contract; delivery, production, reservation or further processing may be made contingent upon full payment or the agreed down payment.

6.4 For purchase on account, the invoice amount is to be paid within the payment period stated on the invoice without deduction. If no specific payment period is stated, the amount is due immediately.

6.5 If the customer is in default of payment, we are entitled to charge default interest at the statutory rate (for transactions not involving a consumer, nine percentage points above the base rate) as well as a flat fee pursuant to Section 288(5) BGB. The right to claim further damages for default is reserved.

6.6 We reserve the right to offer certain payment methods only after a credit check, only up to a certain order value or only after individual approval.

6.7 The customer may only set off against undisputed, legally established or claims ready for decision. The customer may only exercise a right of retention insofar as their counterclaim is based on the same contractual relationship.

7. Down Payments, Pre-Orders and Customised Production

7.1 If the ordered goods, in particular a vending machine, are not in stock and must first be procured, ordered, customised or produced (order, procurement or pre-order goods), a down payment is due. The same applies to special orders, double machines and comparable orders. For goods immediately available from stock, no down payment is generally required unless otherwise agreed.

7.2 Unless otherwise agreed, the down payment is

a) EUR 1,500.00 for each individual device or vending machine,

b) EUR 3,000.00 for double devices or double vending machines.

7.3 Further down payments may depend on the number, type, scope, customisation, production status or procurement effort of the ordered devices.

7.4 Upon receipt of the agreed down payment, the device may be procured, reserved, customised or put into production for the customer. Delivery shall take place only after full payment of the invoice amount including any shipping, freight, additional and ancillary costs. The estimated delivery date or delivery time is calculated from the full receipt of the down payment. If the customer pays the down payment later, the estimated delivery date shall be postponed accordingly.

7.5 Pre-orders and orders for customised, procured or produced devices are binding. There is no right to cancellation; cancellation requires our prior consent in text form.

7.6 If the customer cancels an order, pre-order or production order, we are entitled to offset the down payment against the actual costs and damages incurred, in particular procurement, production, administrative and reservation costs.

7.7 The customer reserves the right to demonstrate that no or significantly lower costs or damages have been incurred. We reserve the right to demonstrate higher damages.

8. Leasing, Financing and Hire Purchase Orders

8.1 For leasing, hire purchase and financing solutions, we work with specialised financing and leasing partners, in particular LEASFINANZ GmbH & Co. KG, Siemensstraße 56, 59199 Bönen, and finyo GmbH, Roonstraße 23a, 76137 Karlsruhe.

8.2 Insofar as the customer uses leasing, hire purchase, financing or comparable financing models, the contractual terms of the respective leasing, financing or hire purchase partner shall additionally apply.

8.3 If the customer wishes financing, we may transmit the data required for the financing request (in particular company, contact, object and financing data) to the respective financing or leasing partner. Such transmission takes place exclusively at the request or with the consent of the customer and in coordination with them. The partners process the transmitted data in the course of financing initiation and processing as independent controllers; their respective contractual and privacy terms apply in this respect. Details on data processing are contained in our privacy policy.

8.4 In such financing models, we act as seller, intermediary or processing partner unless expressly agreed otherwise. The financing contract is generally concluded between the customer and the respective financing partner.

8.5 The customer is obliged to sign, transmit or release all documents required for delivery, financing, disbursement, release or contract performance completely, properly and on time. This includes in particular the acceptance confirmation.

8.6 If the transmission of documents necessary for delivery or financing processing does not take place within 14 calendar days from the provision of the goods or from our request, we are entitled to charge a reasonable storage, standstill and administrative cost flat fee from the 15th calendar day. This amounts to 0.25% of the net order value per calendar day, but not more than 15% of the net order value in total.

8.7 The customer reserves the right to demonstrate that no or significantly lower damages have been incurred. We reserve the right to demonstrate higher damages.

8.8 Delays caused by the customer's lack of cooperation, missing documents, missing approvals, incomplete financing processes or rejection by a financing partner shall not be attributable to us.

8.9 The customer is obliged to sign the acceptance confirmation required for delivery and financing processing without undue delay after delivery, but no later than upon commissioning or use of the goods, and to transmit it to us or the financing partner. Upon receipt and no later than upon commissioning or use, the goods shall be deemed delivered and accepted in accordance with the contract, unless the customer has previously properly notified a material defect (Section 11).

8.10 If the customer receives or commissions the goods but does not sign or transmit the acceptance confirmation required for disbursement by the leasing or financing company, or does not do so in a timely manner, and the purchase price is consequently not paid to us, the customer is directly obliged to pay us the full invoice amount. The customer shall place us in the position as if the payment had been made by the financing company. This does not apply insofar as the customer is entitled to refuse signing due to a material, properly notified defect. Payment becomes due upon the failure of disbursement, but no later than seven working days after our payment request.

8.11 Instead of the payment pursuant to Section 8.10 or until its full receipt, we are entitled to demand the return of the goods invoking the retention of title (Section 14). The costs of collection and any depreciation resulting from commissioning or use shall be borne by the customer insofar as they are responsible for the non-payment or non-signing.

9. Delivery, Freight, Kerbside and Cooperation Obligations

9.1 Delivery shall be made to the delivery address specified by the customer, unless otherwise agreed. For payment via PayPal or other payment service providers, the delivery address stored there may be authoritative insofar as technically or contractually required.

9.2 Vending machines and comparable large equipment are generally delivered securely on a Euro pallet.

9.3 Delivery by freight carrier is, unless otherwise agreed, free kerbside, i.e. to the nearest public kerbside of the specified delivery address. Transport from the kerbside to the final installation location is not part of the delivery unless this has been expressly agreed.

9.4 The customer is obliged to have suitable equipment, personnel and conditions available for further transport, in particular pallet trucks, forklifts, ramps, sufficiently wide access routes, lifts or level transport routes. Prior to delivery, the customer must ensure that the delivery address is accessible for the carrier and that the goods can be properly unloaded there.

9.5 Additional costs due to lack of unloading facilities, missing equipment, incorrect or inaccessible delivery address, waiting times, renewed delivery attempts or return transport shall be borne by the customer insofar as they are responsible for these circumstances.

9.6 Collection by the customer is only possible by prior arrangement. In this case, the customer bears responsibility for loading, cargo securing, transport and insurance from the point of handover.

10. Delivery Times, Delivery Delays, Self-Supply and Force Majeure

10.1 Stated delivery times and delivery dates are non-binding unless they have been expressly confirmed in text form as a binding fixed date. Where a delivery time is stated as a range, this refers to the estimated delivery time.

10.2 Delivery times commence only when all technical, commercial and organisational prerequisites have been met, in particular full payment or agreed down payment, clarification of the delivery address, release of the order, clarification of all execution details, signing of required documents and full cooperation of the customer. If the customer's cooperation is delayed, the delivery time shall be extended accordingly; no delivery delay on the part of the Seller shall arise in this respect.

10.3 The Seller distributes goods sourced from suppliers, manufacturers and upstream suppliers. If the Seller is not supplied, not correctly supplied or not supplied in a timely manner by a supplier or manufacturer despite proper and congruent procurement and this is not attributable to the Seller (self-supply reservation), the delivery time shall be extended by the duration of the resulting delay. The Seller shall inform the customer without undue delay and, insofar as the goods are wholly or partially permanently unavailable, shall be entitled to withdraw from the affected part of the contract. Payments already made shall be refunded without delay. The customer shall have no further claims insofar as the Seller is not responsible for the non-delivery.

10.4 Events of force majeure and other circumstances beyond the Seller's control shall extend the delivery time appropriately. These include in particular strikes, lockouts, shortages of raw materials, materials and components, production outages, supply bottlenecks, delays or failures of suppliers, manufacturers or upstream suppliers, import, transport and freight delays, customs and clearance delays, official measures, energy and IT outages, cyber attacks, pandemics and epidemics, war, terrorism and natural events. The same applies if such circumstances occur at a supplier or upstream supplier of the Seller.

10.5 Delays for the reasons stated in Sections 10.3 and 10.4 shall be deemed reasonable for up to 25 working days and shall not constitute a delivery delay on the part of the Seller. The Seller shall inform the customer of material delays and their expected duration insofar as these become known.

10.6 If an event pursuant to Section 10.4 continues for more than six weeks, both the Seller and the customer shall be entitled to withdraw from the contract with respect to the part of the performance affected by the delay. Payments already made shall be refunded without delay. Claims for damages due to the delay or withdrawal-related non-performance shall not exist in these cases insofar as the Seller is not responsible for the circumstances.

10.7 If the Seller is in default of delivery, the customer must first set a reasonable grace period for performance in text form, unless a grace period is dispensable by law. The customer's rights of withdrawal and damages shall exist after unsuccessful expiry of the grace period in accordance with the statutory provisions and Section 18 of these Terms.

10.8 Partial deliveries are permissible insofar as they are reasonable for the customer; they may be invoiced separately. If only part of the delivery is delayed, this does not affect the obligation to accept and pay for the remaining, conforming parts delivered.

10.9 The Seller's liability for damages due to delivery delay is governed by Section 18. In the case of slight negligence, liability for delay damages is additionally limited in amount to the typical, foreseeable damage. Section 18.4 remains unaffected.

11. Transfer of Risk, Transport Damage and Inspection Obligations

11.1 The risk of accidental loss and accidental deterioration of the goods passes to the customer as soon as the goods have been handed over to the carrier, freight forwarder or other person designated to carry out the shipment.

11.2 The customer is obliged to inspect the goods immediately upon delivery. Visible transport, packaging, pallet or impact damage must be reported immediately upon delivery to the driver or carrier and noted on the delivery note, consignment note or digital proof of delivery.

11.3 Additionally, the customer must notify us of recognisable transport damage without undue delay, if possible on the day of delivery, in text form and provide meaningful photographs of the packaging, pallet, damage, type plate and overall device. If the customer fails to properly document obvious transport damage, they shall bear the resulting disadvantages insofar as they are responsible for the omitted documentation.

11.4 If the customer is a merchant within the meaning of the German Commercial Code (HGB), the duty of inspection and notification pursuant to Section 377 HGB applies. Obvious defects must be notified in text form no later than within two working days after delivery, non-obvious defects without undue delay after discovery. If timely notification is omitted, the goods shall be deemed approved insofar as the statutory requirements of Section 377 HGB are met.

12. Default of Acceptance, Storage Costs and Return Transport

12.1 If the customer is in default of acceptance, we are entitled to store the goods at the customer's risk and expense.

12.2 Default of acceptance exists in particular when

a) the customer unjustifiably refuses delivery,

b) the delivery address is incorrect or inaccessible,

c) the customer is not available at the agreed delivery time,

d) unloading fails for reasons attributable to the customer,

e) required documents, approvals or payments are missing, or

f) the customer does not accept the goods despite availability.

12.3 In the event of default of acceptance, the customer shall bear all resulting costs, in particular storage, standstill, return transport, renewed shipping, freight and processing costs as well as other additional expenses. We reserve the right to charge reasonable storage costs per commenced calendar day; further claims are reserved.

12.4 The transfer of risk shall not be shifted to our detriment by default of acceptance.

13. International Deliveries, Customs and Import Duties

13.1 Deliveries outside Germany are only made by individual agreement.

13.2 For deliveries outside Germany, the customer shall bear all additional costs, in particular shipping, freight, customs costs, import duties, taxes, fees, bank and exchange rate costs as well as other processing costs. Such costs are not included in the product price unless expressly shown or agreed.

13.3 The customer is solely responsible for ensuring that the ordered goods may be imported into, operated and used in the respective destination country.

13.4 Returns from abroad are only accepted with prior consent in text form. Any return shipping, customs, processing and shipping costs shall be borne by the customer unless mandatory statutory provisions dictate otherwise.

13.5 If shipping to Switzerland is carried out by UPS, the customer is obliged to additionally send the invoice or customs invoice by email to the address designated by UPS (currently gkiss@ups.com), stating the respective tracking number in the subject line. Failure to do so may result in delays or additional costs in customs clearance for which the Seller is not responsible.

14. Retention of Title

14.1 The delivered goods remain our property until full payment of all claims from the ongoing business relationship.

14.2 The customer is obliged to treat the reserved goods with care, store them properly, protect them from third-party access and insure them adequately against common risks insofar as this is appropriate given the nature and value of the goods.

14.3 Pledging, transfer by way of security or other disposal of reserved goods without our prior consent is not permitted. In the event of third-party access to reserved goods, in particular seizures, the customer must inform us immediately in text form.

15. Liability for Defects, Warranty and Special Provisions for Vending Machines

15.1 Unless otherwise provided below, the statutory provisions on liability for defects apply.

15.2 For entrepreneurs, the following applies:

a) We have the choice of the type of supplementary performance.

b) For new goods, the limitation period for defect claims is one year from delivery.

c) For used goods, the limitation period for defect claims is also one year from delivery; further defect claims are excluded to the extent legally permissible.

d) The limitation period does not recommence if replacement delivery or repair is made within the scope of liability for defects.

15.3 For vending machines, vending modules, vending accessories and comparable commercial devices, the following additionally applies for entrepreneurs: Supplementary performance shall be provided at our choice by spare part delivery, repair or replacement. Installation, removal, replacement and on-site services including technician, travel and labour costs are owed only insofar as they are mandatorily required for statutory supplementary performance in the individual case or have been expressly agreed in text form. Claims for reduction, withdrawal or damages in lieu of performance may only be asserted by the customer if supplementary performance has failed, has been refused by us or is unreasonable for the customer; the statutory cases in which a grace period is dispensable remain unaffected.

15.4 The warranty does not cover wear and consumable parts that are subject to natural wear and tear during intended use. These include in particular, but not limited to: buttons, keys, seals, locks, springs, coin validators, banknote and card readers, payment terminals, sensors, displays, touchscreens, drive belts, motors, fans, pumps, lighting elements, fuses, cables, connectors, rechargeable and non-rechargeable batteries.

15.5 Excluded from the warranty are damages, defects or malfunctions attributable to improper use, incorrect installation, lack of or inadequate cleaning or maintenance, unauthorised modifications, unauthorised repairs, interference by third parties, vandalism, theft or manipulation, moisture, wetness, frost, heat or direct sunlight, overloading, incorrect filling or unsuitable products, power fluctuations, overvoltage or faulty electrical installation, software, network, SIM, telemetry or payment service problems outside our sphere of influence, as well as operating errors or non-compliance with instructions, order confirmations, warnings or manufacturer specifications.

15.6 Unauthorised repairs, alterations or modifications by the customer or third parties shall result in exclusion of the warranty insofar as the defect was caused thereby or the examination of the defect was made more difficult. Returns, reductions, replacements or other goodwill arrangements are only made after prior inspection and consent in text form.

15.7 The foregoing limitations do not apply in cases of intent, gross negligence, injury to life, body or health, fraudulent concealment of a defect, assumption of a guarantee or quality guarantee, mandatory product liability or other mandatory statutory claims.

15.8 Service work outside the warranty, in particular repairs, inspections, collections or returns, requires prior authorisation by us (service registration/RMA). Devices sent in or sent unfranked without prior authorisation need not be accepted by us; resulting costs shall be borne by the customer.

15.9 If, after inspection, it is established that no defect attributable to us within the meaning of the warranty exists — in particular in cases of wear, misuse, improper use, external influences, lack of cleaning or maintenance, vandalism, third-party interference, removed or damaged inspection and quality seals (Section 17) or expired warranty period — the customer shall bear all resulting costs. These include in particular outward and return transport or collection, a fault-finding and inspection fee, the labour time expended and materials used, in each case at cost or according to our then-current service price list.

15.10 Chargeable repairs shall only be carried out after submission of a cost estimate and its approval by the customer. If the customer declines the chargeable repair, we are entitled to charge the inspection and fault-finding fee incurred as well as the costs of transport or return. If the customer commissions the chargeable repair, any inspection fee already charged shall be credited against the repair costs.

15.11 If we repair customer devices free of charge, collect them or return them free of charge even though no warranty claim exists, this is done purely voluntarily and as a gesture of goodwill, without acknowledgement of any legal obligation. No entitlement to future free service work arises from this.

16. Exclusions for Outdoor Installation and Improper Use

16.1 The installation of vending machines, vending modules or other devices outdoors is at the customer's own risk unless the respective device has been expressly confirmed in text form as suitable for the specific outdoor environment.

16.2 Outdoor installation exists in particular when the device is exposed to direct or indirect weather conditions, moisture, frost, heat, sunlight, temperature fluctuations, dust, vandalism or other environmental influences.

16.3 We assume no liability and no warranty for damages, defects and malfunctions caused or co-caused by outdoor installation, direct sunlight, heat, moisture, frost, inadequate ventilation or comparable external influences, to the extent legally permissible. Section 15.7 remains unaffected.

16.4 The customer is solely responsible for checking the installation location before commissioning for suitability, load-bearing capacity, power supply, network coverage, weather and sun protection, temperature conditions, ventilation, access protection and safety. Notes on the website, offer, order confirmation, operating instructions, delivery note or other documents must be observed.

17. Inspection, Quality and Warranty Seals

17.1 Vending machines may be fitted with a QC sticker from the manufacturer's quality inspection and a VENDY1 quality sticker. These seals must not be removed, damaged, covered, altered or manipulated.

17.2 Removal, damage, manipulation or alteration of such a seal shall result in the complete forfeiture of any voluntary guarantee granted by us for the affected machine. Mandatory statutory defect rights remain unaffected insofar as they have not been excluded or can no longer be verified due to the manipulation, removal or damage of the seal.

17.3 The customer bears the burden of presentation and proof that an asserted defect was not caused by manipulation, interference or alteration, insofar as corresponding indications exist.

18. Liability

18.1 We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act, for fraudulent concealment of a defect and insofar as we have assumed a guarantee.

18.2 In the case of slightly negligent breach of material contractual obligations, we are liable only for the typical, foreseeable damage. Material contractual obligations are those whose fulfilment enables the proper performance of the contract in the first place and on whose compliance the customer may regularly rely. Otherwise, our liability is excluded.

18.3 Liability for lost profits, revenue losses, downtime payments, standstill periods, indirect damages, consequential damages, contractual penalties of the customer towards third parties, loss of use or location or other economic consequential damages is excluded to the extent legally permissible and to the extent that no case under Section 18.1 exists.

18.4 For delivery delays, damage by third parties, transport or freight errors, production delays, supply bottlenecks or force majeure, there are no claims for downtime payments, lost profits or other economic compensation insofar as we are not responsible for these circumstances.

18.5 The limitations of liability also apply in favour of our legal representatives, employees, vicarious agents, service providers and subcontractors.

19. Returns and Cancellation in B2B Transactions

19.1 As our offers are directed at entrepreneurs, there is no statutory right of withdrawal under Section 355 BGB. Returns, exchanges or cancellations are only possible with our prior consent in text form.

19.2 Goods already dispatched, procured, reserved, produced, customised or specially ordered for the customer are generally excluded from return and cancellation. This applies in particular to individually configured, labelled, branded or custom-produced vending machines; these are excluded from exchange, return and cancellation.

19.3 If we agree to a return or cancellation as a gesture of goodwill, the customer shall bear all resulting costs, in particular return shipping, freight, packaging and processing costs, any depreciation and payment service provider fees.

19.4 Unannounced returns, unjustified refusals of acceptance or return transports without prior consent shall constitute default of acceptance and result in cost liability for the customer.

19.5 For returns of spare parts and accessories accepted at the customer's request and with our prior consent, we charge a restocking fee of 25% of the net invoice amount of the returned goods. The fee covers inspection, reconditioning, repackaging and restocking. The customer reserves the right to demonstrate that lower costs were incurred.

20. Online Payments, Payment Service Providers and Buyer Protection

20.1 When selecting a payment method offered via PayPal, Stripe or Klarna, payment processing is handled by the respective provider (PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg; Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Dublin, Ireland; Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden). Their respective terms of use and payment conditions additionally apply, to which the customer is referred during the ordering process.

20.2 If the customer pays via a PayPal payment method selectable in the ordering process, the Seller declares acceptance of the offer at the time the customer clicks the button completing the ordering process.

20.3 If the Seller offers payment methods via PayPal or Klarna in which the Seller provides advance performance (e.g. purchase on account or instalment purchase), the Seller assigns its payment claim to the respective provider. The provider carries out a credit check based on the transmitted customer data before accepting the assignment; if the result is negative, the payment method in question may be refused. If the payment method is approved, the customer may only pay the respective provider with discharging effect. The Seller remains responsible for general customer enquiries (e.g. regarding goods, delivery time, shipping, returns, complaints or credits).

20.4 For purchase on account, the invoice amount is to be paid within the payment period stated on the invoice without deduction; if no such indication is given, Section 6.4 applies. The Seller reserves the right to offer purchase on account only up to a certain order volume, to carry out a credit check and to refuse this payment method in the event of a negative result.

20.5 Payment service providers such as PayPal, Klarna, Stripe, Mollie, Amazon Pay or comparable providers act exclusively as payment processors unless they expressly offer their own financing or payment services.

20.6 Internal buyer protection, chargeback or dispute resolution procedures of payment service providers do not change the contractual legal situation between the customer and us and do not replace a valid withdrawal, a justified defect notification or any other legally required declaration.

20.7 In the event of unjustified chargebacks, abusive buyer protection proceedings, unfounded chargebacks or comparable payment disruptions, we reserve the right to claim the costs incurred, payment service provider and direct debit return fees as well as reasonable processing costs.

21. Usage Rights for Digital Content

21.1 Insofar as digital content, files, documents, instructions, templates, software components or other digital products are provided, the customer receives a simple, non-exclusive, non-transferable right of use, limited to the contractually intended purpose, unless otherwise provided in the respective offer.

21.2 Transfer to third parties, making publicly available, reproduction for third parties, editing or commercial exploitation is only permissible if this has been expressly agreed.

21.3 Insofar as the contract relates to the one-time provision of digital content, the grant of rights only becomes effective when the customer has fully paid the remuneration owed. Provisional provision before full payment does not result in a final transfer of rights.

22. Processing of Goods According to Customer Specifications

22.1 If we owe the processing, customisation, labelling, design, configuration or other adaptation of goods according to customer specifications under the contract, the customer must provide all necessary content, data, texts, images, logos, graphics, trademarks, files, dimensions and technical specifications in a timely manner and in suitable form.

22.2 The customer is solely responsible for ensuring that they hold all necessary rights to the content provided and guarantees that their use does not infringe any third-party rights, in particular copyright, trademark, design, personality, name or other protective rights.

22.3 The customer indemnifies us against all third-party claims asserted against us due to the contractual use of the content provided by the customer, including reasonable costs of legal defence.

22.4 We are entitled to reject processing, customisation or design orders if the content violates laws, official requirements, third-party rights or public morals, in particular in the case of unlawful, discriminatory, unconstitutional, defamatory, harmful to minors, glorifying violence, pornographic, misleading or trademark-infringing content.

23. Promotional Vouchers

23.1 Promotional vouchers are issued free of charge as part of promotional campaigns and cannot be purchased. They can only be redeemed within the specified period and under the conditions communicated in each case.

23.2 Individual products, services, shipping costs, spare parts, vending machines, reduced goods or financing offers may be excluded from voucher campaigns. Promotional vouchers can only be redeemed before completing the ordering process; subsequent offsetting is excluded.

23.3 The credit of a promotional voucher is not paid out in cash and does not bear interest. If the value is insufficient to cover the order, the difference may be paid using an available payment method. If an order is wholly or partially reversed, there is no entitlement to payment or reimbursement of a promotional voucher.

24. Gift Vouchers

24.1 Gift vouchers can be purchased and redeemed only in the online shop or according to the voucher conditions specified in each case. Gift vouchers and remaining balances can be redeemed until the end of the third year after the year of voucher purchase, unless otherwise provided by law or contract.

24.2 Gift vouchers can only be redeemed before completing the ordering process and cannot be used to purchase further gift vouchers. The balance is not paid out in cash and does not bear interest. If the value is insufficient, the difference may be paid using an available payment method.

24.3 Purchased gift vouchers are provided to the customer by email or as a download after receipt of payment, unless otherwise stated.

25. Telecommunications and Third-Party Contracts

25.1 Insofar as products, payment devices, telemetry systems, SIM cards, payment terminals, software, apps, cloud services, network connections or other services are connected with third-party services, an additional contract between the customer and a third-party provider may be required. The terms and conditions of the respective third-party provider shall apply exclusively to such contracts.

25.2 We are not liable for disruptions, delays, outages, rejections, blocks, fee changes or other service problems arising from the contractual relationship between the customer and a third-party provider insofar as we are not responsible for them. Insofar as we broker third-party services, we act only as intermediary unless expressly agreed otherwise.

26. Applicable Law

26.1 The law of the Federal Republic of Germany shall apply, excluding the UN Convention on Contracts for the International Sale of Goods. In international matters, mandatory statutory provisions shall remain unaffected insofar as they cannot be effectively waived.

27. Jurisdiction and Place of Performance

27.1 If the customer is a merchant, legal entity under public law or special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with the contractual relationship is our place of business. This also applies if the customer has no general place of jurisdiction in Germany or moves their registered office abroad after conclusion of the contract, to the extent legally permissible.

27.2 We remain entitled to sue the customer at their general place of jurisdiction. The place of performance for delivery and payment is our place of business, unless otherwise agreed and to the extent legally permissible.

28. Consumer Dispute Resolution

28.1 We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board. This notice is provided to fulfil statutory information obligations and applies in particular insofar as consumer rights may exceptionally be affected.

29. Final Provisions

29.1 Amendments and additions to these Terms require text form unless a stricter form is prescribed by law.

29.2 Should individual provisions of these Terms be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected. The statutory provision shall apply in place of the invalid provision.

29.3 Headings serve only for clarity and have no independent regulatory content.