Right of Withdrawal & Withdrawal Form

JH Internet GmbH / VENDY1 – Last updated: 14 July 2026

JH Internet GmbH, Oskar-von-Miller-Str. 5, 92507 Nabburg, Germany

Phone: +49 160 97959441 · E-mail: info@vendy1.de

A. Information for Entrepreneurs (B2B)

No statutory right of withdrawal in business transactions

For contracts with entrepreneurs, there is no statutory right of withdrawal under the consumer protection provisions of Sections 312g, 355 BGB. A right of withdrawal exists only where it has been expressly granted by contract in an individual case.

Entrepreneur status

By placing an order, the buyer confirms via the designated mandatory field ("I am acting as an entrepreneur") that the contract is concluded as an entrepreneur within the meaning of Section 14 BGB and not as a consumer within the meaning of Section 13 BGB. Details such as company name, business e-mail address, business address, VAT identification number, or an order placed via business communication channels may be taken into account as indications of a business transaction.

Application to all ordering channels

This information applies to contracts concluded via our website, our online shop, by e-mail, telephone, WhatsApp, in text form, orally or in person, provided the buyer acts as an entrepreneur and these terms have been effectively incorporated into the contract.

Goodwill returns and cancellations

Unless there is a statutory entitlement, any return, cancellation or reversal of entrepreneur orders is made solely as a gesture of goodwill and only with the prior consent of JH Internet GmbH in text form. Shipping, packaging, freight, inspection or processing costs already incurred may be borne by the buyer within the scope of a goodwill return or offset against any credit amount.

Refusal of acceptance and returns sent carriage forward

In the event of unjustified refusal of acceptance, returns sent carriage forward (unpaid), or returns without prior arrangement, we reserve the right to claim the costs actually incurred as a result.

Defects, transport damage and warranty

Withdrawal and statutory rights in respect of defects must be distinguished from one another. Since entrepreneurs have no right of withdrawal, claims relating to defective or damaged goods are governed exclusively by the statutory warranty rights and the contractually agreed terms. Entrepreneurs, and in particular merchants, must inspect the goods immediately upon receipt and report identifiable defects or transport damage without undue delay, ideally with meaningful photos and a note on the delivery slip or freight protocol (cf. Section 377 German Commercial Code, HGB). Statutory rights remain unaffected.

Payment service providers and buyer protection programs

The use of payment service providers such as Klarna, PayPal, Stripe, Mollie or comparable providers does not establish any independent statutory right of withdrawal. Any buyer protection or refund programs offered by these providers are governed by their respective terms and affect the contractual relationship between the buyer and JH Internet GmbH only in accordance with the applicable statutory and contractual provisions. Statutory rights remain unaffected.

Delivery times and external delays

Stated delivery times are non-binding unless a fixed date has been expressly agreed in text form. Delays due to force majeure, strikes, supply shortages, production stoppages, transport or freight delays, or other circumstances beyond our control may reasonably extend the delivery time. We will inform the buyer of any material delays. Statutory rights remain unaffected.

Incorrect information regarding entrepreneur status

Should it emerge after conclusion of the contract that the entrepreneur status was stated incorrectly, we reserve our statutory rights. Mandatory consumer rights remain unaffected insofar as they are exceptionally applicable; in that case, the withdrawal instructions below (Part B) apply.

Financing via external partners

We handle leasing, hire-purchase and financing solutions via specialized financing and leasing partners, in particular LEASFINANZ GmbH & Co. KG and finyo GmbH. If you wish to arrange financing, we may transmit the data required for this purpose to the respective partner; this is done solely at your request or with your consent and in coordination with you. The financing contract is generally concluded between you and the respective financing partner; its contractual and data protection provisions apply. Details are set out in our General Terms and Conditions (Section 8) and our Privacy Policy.

B. Withdrawal Instructions for Consumers (Exceptional Case)

The following instructions apply solely in the exceptional case that a contract is concluded with a consumer contrary to our B2B focus. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (JH Internet GmbH, Oskar-von-Miller-Str. 5, 92507 Nabburg, Germany, phone: +49 160 97959441, e-mail: info@vendy1.de) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an e-mail). You may use the attached model withdrawal form for this purpose, although it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send your notification concerning the exercise of the right of withdrawal before the withdrawal period expires.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you all payments received from you, including delivery costs (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct cost of returning the goods. For goods that, by their nature, cannot normally be returned by post (freight goods), the direct cost of return is estimated at a maximum of EUR 500.00 for each such item.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not exist for contracts for the supply of goods that are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

Linked or financed transactions

If you finance this contract by means of a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided both contracts form an economic unit. This is to be assumed in particular where we are at the same time your lender, or where your lender makes use of our involvement with regard to the financing. If the loan has already been paid to us at the time the withdrawal takes effect or the goods are returned, your lender shall assume our rights and obligations under the financed contract vis-à-vis you with regard to the legal consequences. If you wish to avoid a contractual obligation as far as possible, also withdraw from the loan agreement if you are entitled to a right of withdrawal in respect of it as well.

General notes on returns

Please avoid damaging or soiling the goods. Where possible, return the goods to us in their original packaging with all accessories and packaging components; use protective outer packaging if necessary. Please do not return the goods to us carriage forward (unpaid). These notes are not a precondition for the effective exercise of the right of withdrawal.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete this form and return it.)

To:

JH Internet GmbH

Oskar-von-Miller-Str. 5, 92507 Nabburg, Germany

E-mail: info@vendy1.de

I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service (*):

Ordered on (*) / received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only for notification on paper)

Date

(*) Delete as applicable.