Return Concept

Goal: Ensuring environmentally friendly and legally compliant disposal of waste electrical equipment with simple processing for commercial customers.

1. Communication

Provision of all information and forms on the website as well as flyers in the branch.

2. Quote

Check by customer service. Calculation of costs (transport, disposal, administration + 20%).

3. Logistics

Scheduling and collection by specialized personnel.

4. Professional Disposal

Disposal according to legal requirements incl. refrigerants and proof.

5. Quality & Compliance

Feedback via survey, compliance with GDPR and ElektroG (Electrical and Electronic Equipment Act).

6. Reporting

Documentation in CRM and reports to management.

Customer Workflow

Step 1: Inquiry

Customer informs themselves online and fills out the form for a quote.

Step 2: Processing

Service team checks the inquiry and forwards it internally.

Step 3: Quote

Customer receives a quote via email including all costs.

Step 4: Confirmation

Customer confirms the quote and selects a pickup date.

Step 5: Collection & Disposal

On-site collection, transport, and legally compliant disposal.

Step 6: Completion

Dispatch of the proof of disposal and satisfaction survey.

Return Points

Commercial end users can return their old devices here in person.